Privacy Policy

This policy explains how Food Mealo handles your personal data when you use our website to order food or book a table. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Food Mealo is an online marketplace for ordering food and booking tables with independent restaurants and takeaways in the UK. For anything about your data, contact support@foodmealo.com or use live chat.

We are a data controller for your account, your orders and how you use the site. The restaurant you order from is a separate controller for how it uses your order details to prepare and deliver your food.

2. What we collect

Ordering requires an account. We need your name, phone number and address so the restaurant can fulfil the order, and we verify your mobile by text so they can reach you about it.

We do not knowingly collect data from children under 13. We do not collect special category data. Any dietary or allergy note you type into an order is visible to the restaurant.

3. Why we use it, and our lawful basis

• To take and deliver your order or booking — lawful basis: performance of a contract. This includes sharing your details with the restaurant and, where used, a delivery driver.
• To keep you updated about an order (status changes, notifications you switched on) — performance of a contract.
• To provide customer support — legitimate interests in resolving your query.
• To prevent fraud and misuse, and keep the service secure — legitimate interests in protecting customers and restaurants.
• To meet legal and accounting duties — legal obligation.
• To send marketing messages and offers — consent, which you can withdraw at any time. Turning off notifications in your account stops these.

4. Who we share it with

• The restaurant you ordered from — your name, phone number, order and, for delivery, your address.
• Our technology suppliers, acting on our instructions as processors — hosting and database, push notification delivery, and postcode lookup.
• Payment providers, where card payment is offered. Card details are handled by the payment provider and never stored on our systems.
• Authorities or advisers, where we are legally required to disclose.

We do not sell your personal data.

5. Where your data is held

Your data is stored on secure servers provided by our hosting partners. If any supplier processes data outside the UK, we rely on UK adequacy regulations or the International Data Transfer Agreement to protect it.

6. How long we keep it

• Order and booking records — 6 years, to meet HMRC and accounting requirements.
• Account details — while your account is open, then deleted or anonymised.
• Live chat messages — deleted automatically after 30 days; attachments after 7 days.
• Reviews — kept while published; we may keep them anonymised if you close your account.

7. Your rights

Under UK GDPR you can ask us to:

• give you a copy of the data we hold about you
• correct anything inaccurate
• delete your data, where we are not required to keep it
• restrict or object to how we use it, including profiling
• transfer your data to another provider
• withdraw consent, where consent is what we relied on

Email support@foodmealo.comand we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk, or call 0303 123 1113.

8. Cookies

We keep cookies to a minimum. We use:

• Essential cookies — to keep you signed in and remember your basket. The site does not work without these.
• Preference storage — your postcode and settings, kept in your browser so you do not retype them.

You can clear or block cookies in your browser settings, but you will be signed out and your basket will be emptied.

9. Changes to this policy

If we make a significant change we will update the date at the top of this page and, where appropriate, tell you directly.

10. Contact us

Email support@foodmealo.com, or use the help centre to reach us on live chat.