Help Centre
The fastest way to get help is live chat — a real person, usually within a few minutes.
Last updated 1 August 2026
Talk to us on live chat
Look for the round chat button in the bottom-right corner of any page and tap it. You do not need an account — guests can chat too, and we will still see your order if you tell us the order number.
Prefer email? Write to support@foodmealo.com. Chat is quicker.
What to have ready
It helps us fix things on the first message if you include:
- your order number (on the order page and in your confirmation)
- what went wrong, in a sentence
- a photo, if items are missing, wrong or damaged — you can attach files in chat
Common questions
Where is my order?
Open My Orders and select the order — the tracker shows live progress from accepted through to delivery. If it is well past the estimate, message us on chat.
Something was missing or wrong
Tell us within 48 hours with a photo where you can. See the Refund Policy for what we can refund.
How long do refunds take?
We decide within 3 working days, and an approved refund reaches you within 7 working days after that.
Can I cancel?
Before the restaurant accepts, cancel from the order page. After that, message us straight away — once the food is being cooked we usually cannot cancel.
I need to change my delivery address
Message us immediately. Once a driver has left, the address usually cannot be changed. You can edit saved addresses any time in Account.
Do I need an account?
Yes — ordering and table bookings need an account. It takes a moment, keeps your addresses and order history in one place, and lets you leave reviews. We also verify your mobile by text, so the restaurant can always reach you about an order.
Allergies
Labels come from the restaurant and kitchens handle many ingredients. If you have a serious allergy, contact the restaurant directly before ordering — their number is on their page under Info.
Table bookings
A booking is confirmed only when the restaurant accepts it. You will get a notification either way, and can see the status under My Booking.
I own a restaurant and want to join
Tell us about your business on the Partner with us page and our team will get back to you.
Still stuck?
Open live chat from the button in the bottom-right corner and we will pick it up. For anything about your personal data, see our Privacy Policy.